Kano Model
The Kano Model is a method for categorizing and prioritizing customer requirements. It helps understand which features of a product or service increase customer satisfaction and which are considered basic expectations.
Effort: Difficulty: Effectiveness:
Focus on customer satisfaction (customer-centric approach). Clarity about customer expectations. Prioritization of functions. Promotes innovation. Avoids overinvestment in basic features
Related methods
RE Requirements Engineering CBA Cost–Benefit Analysis PRD Product Requirements Document UC Use Case US User Story WBS Work Breakdown Structure BL Backlog
The full step-by-step guide and more practical tips are in the app and the book.
Public: teaser, category badges, one tip, related methods. Reserved for book/app: the full step-by-step guide, all further tips, and the detailed assessment.